When you first register with Vaanster, we estimate your heating and/or hot water consumption. Each month, you pay a portion of your annual energy bill through an advance payment. At the end of the year, we calculate your actual consumption and costs. If the estimate was too low or if you used more heat, you may need to pay an additional amount.

For 2024, we estimate your annual consumption based on the previous year. We automatically adjust the advance payment accordingly. The advance payments already made are included in this calculation.

In 2023, there was an exceptional situation due to the government-imposed price cap. To correctly process this discount, we prepared all annual statements up to December 31, 2022. As a result, your annual statement may cover only a few months, because you pay the same amount in summer as in winter to spread the costs. In this case, there may be an additional payment required.