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Heemstede, Nieuw Overbos

  • Status Delivered
  • System typeWKO
  • Number of residences97
  • Care and residential function
  • Total GLA = 28,000 m2
  • Also comfort cooling

Welcome to this residents' page, where you will find specific information about Nieuw Overbos in Heemstede.

WKO installation supplies heat, cold and tap water heating

Upon completion, you will find the following components in your home:
• Type of energy meter: Kamstrup Multical 601

WKO Sustainable Energy System

New Overbos was completed in 2014. This luxurious apartment complex with 97 flats consists of three buildings: de Beuk, de Linde and de Denne. Besides flats rented in the free sector, it also houses a residential care centre for people needing care/nursing. Total gross floor area is 28,000 m2. 

To all flats, Vaanster supplies heat, cold and heating of tap water by means of a WKO installation. Read more about the WKO installation here.  

The WKO installation consists of three primary components: 1. Source installation 2. Heat pumps 3. Central heating. There is 1 hot and 1 cold source drilled (doublet system) connected to the building installation. The technical room is located in the basement of the building. It houses the heat pumps and buffer tanks, among other things. Tap water is heated centrally.  

Vaanster operates the WKO system for a period of 30 years. 

Developers: Syntrus Achmea, AM & care organisation Sint Jacob 

Architect: Van Veen Architects 

Would you like to know more about one of the sustainable energy systems for your project? We would like to get in touch with you to discuss it together.

Contact
Nieuw Overbos

Ownership boundary

The ownership boundary indicates which components Vaanster operates, maintains and, if necessary, replaces. The other components are owned by the home owner, who is therefore also responsible for maintenance and possible replacement. For owner-occupied houses, you are the owner of the house yourself. For rented houses, the landlord is the owner of the house.

The image is a schematic representation of the installation in your home. The components in your home may be positioned differently.

Do you have any questions? Check the 'Frequently asked questions' on this website.

Frequently Asked Questions

Malfunction in heat supply

There is a malfunction in the heat supply. This is inconvenient, and you naturally want it resolved as soon as possible.

Read more
Who is responsible for the system in my home?

The answer to this question varies depending on the project and is indicated by means of a property boundary. You can look this up by entering the postcode on the homepage. Go to www.vaanster.nl and enter the postcode and house number at the top. You will then be redirected to the webpage corresponding to the entered postcode. There, you will find an image depicting the property boundary of all equipment in the home.

Read more
Disturbance in delivery of cold

You suspect a fault in the supply of cold. That is annoying and, of course, you want it resolved as quickly as possible.

Read more
Can I adjust my advance payment amount myself?

Yes, you can. In your personal account, you can adjust your advance payment amount under the section "my invoices." However, this adjustment is within a certain range because the advance payment amount must be sufficient to cover the fixed costs.

Click here to go to your personal account and log in to update the details. Click on "create account" if you are visiting the page for the first time.

Malfunction in the hot water supply

It is annoying when hot water does not come out of the tap. It is important to determine:

  • Whether there is reduced hot water or no hot water at all.
  • Whether there is no hot water coming from any faucet (also called tapping point) in the house or whether there is a single faucet from which there is no hot water.
Read more
Go to frequently asked questions