Welcome to this residents' page, where you will find specific information about Van den Dungenstraat in Helmond.
The 'Van den Dungenstraat' project comprises 12 ground-level homes. Each home is equipped with an individual heat pump and ground loop. The construction of the homes has shown that comfort, sustainability and energy savings go hand in hand. Each home is fitted with underfloor heating that allows the home to be both heated and cooled. The heat pump provides heat for heating the home, heat for heating tap water and cold for cooling the home. The homes were delivered gas-free.
Vaanster manages the heat pumps for Woonpartners and therefore does not own them.
Would you like to know more about one of the renewable energy systems for your project? We would be happy to get in touch with you to discuss it together.
The ownership boundary indicates which components Vaanster operates, maintains and, if necessary, replaces. The other components are owned by the home owner, who is therefore also responsible for maintenance and possible replacement. For owner-occupied houses, you are the owner of the house yourself. For rented houses, the landlord is the owner of the house.
The image is a schematic representation of the installation in your home. The components in your home may be positioned differently.
Do you have any questions? Check the 'Frequently asked questions' on this website.
There is a malfunction in the heat supply. This is inconvenient, and you naturally want it resolved as soon as possible.
The answer to this question varies depending on the project and is indicated by means of a property boundary. You can look this up by entering the postcode on the homepage. Go to www.vaanster.nl and enter the postcode and house number at the top. You will then be redirected to the webpage corresponding to the entered postcode. There, you will find an image depicting the property boundary of all equipment in the home.
You suspect a fault in the supply of cold. That is annoying and, of course, you want it resolved as quickly as possible.
Yes, you can. In your personal account, you can adjust your advance payment amount under the section "my invoices." However, this adjustment is within a certain range because the advance payment amount must be sufficient to cover the fixed costs.
Click here to go to your personal account and log in to update the details. Click on "create account" if you are visiting the page for the first time.
It is annoying when hot water does not come out of the tap. It is important to determine:
