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Can I request a payment plan?

Sometimes you need some space and it can be nice to agree on a payment schedule for an annual statement, for example. We understand that. If the invoice is not yet due, this can be arranged through the personal account. View your invoices and click on the icon next to the invoice line and set the terms for a payment arrangement.

With a payment arrangement, you need to take care of the payment of the installments yourself. We can't do that for you with a direct debit. Therefore, set them up in your bank in advance so that they are paid on time. This is because late payment automatically cancels the payment arrangement.

Can't get out through the personal account? Then send an e-mail to klantenservice@vaanster.nl. Clearly state your customer number and address and which invoice or annual statement it concerns.