• Sustainable renewable energy
  • Residents are protected by the Heat Act
  • More than 200 projects in operation and management

New customer

Welcome at Vaanster

Congratulations on your new home. Starting from the delivery date of your home, you can register as a customer with Vaanster:

Register

For your registration, you need to have your meter read. After registering your address and passing on your meter readings, you will receive a delivery contract and a customer number.

Are you not receiving confirmation from us by e-mail that your registration has been successfully processed? Not even in your spam folder? Then something has probably gone wrong. In that case, please do not try to register again but contact our Customer Service.

Personal account

After registering your address, you can create a personal account. This is only possible when you have received a confirmation e-mail that your application was successfully processed, and you have received a contract and a customer number from us. With a personal account you have:

  •     Insight into your usage
  •     Insight into your invoices
  •     Insight into current rates
  •     Possibility to change your personal and/or payment details.

Initial payment

All Vaanster customers pay a monthly advance invoice, as is customary for purchasing energy. You pay an advance invoice for the following month. The first month in your new home, you will receive two advance bills, one for the current month and one for the following month. After that, you will receive a single advance payment invoice for the following month.

Practical tips for underfloor heating

With underfloor heating, keep in mind: The system provides an even temperature throughout the home day and night. Heating by underfloor heating is slower than with traditional radiators. We, therefore, recommend that you do not lower the temperature at night or when you leave home for a short time.

The pipe of the underfloor heating is just under your floor. Be careful when drilling and screwing into the floor so that no pipe is hit. A leaky pipe means a major repair. Not all types of floor finish are suitable for underfloor heating. In general, stone floors give the best results. With fabric or wood flooring, the heat and cold release to your home will decrease depending on the resistance of the chosen finish. We recommend that you be well informed by experts before choosing a floor finish. For optimal operation of the underfloor heating, there must be sufficient floor space available. We recommend that you keep at least 40% of the floor area free of furniture.

Questions?

Do you have questions for Vaanster about the system in your home? Then take a look at the frequently asked questions on this website. You may find the answer to your question there.

You can also always contact us. Our customer service will be happy to help you.