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Rotterdam , Calypso

  • Status Delivered
  • System typeWKO
  • Number of residences407
  • Rotterdam's first 'vertical city'
  • Nominated for Rotterdam Architecture Prize in 2015
  • Includes 8,000 m2 of commercial space and The Paulus Church of approximately 2,000 m2

Welcome to this residents' page, here you will find specific information about Calypso in Rotterdam.

•  WKO installation supplies heat, cold and heating of tap water
•  Type of energy meter: Ista Sensonic II 1,5m3

WKO Sustainable Energy System

Calypso is a residential tower complex completed in 2013. The 407 dwellings are supplied with heat, cold and tap water heating by the WKO installation managed by Vaanster. 

Taking over the management of an WKO installation is customised work in which Vaanster wants to minimise the organisation's burden and provide maximum information. 
"We manage each installation as if it were our own." No distinction is made in our services between our own installations and those owned by our clients. All models, current and future innovations and years of experience with WKO installations are deployed by Vaanster for both operation and management projects.

Would you like to know more about one of the sustainable energy systems for your project? We will gladly get in touch with you to discuss it together.

Ownership boundary

The ownership boundary indicates which components Vaanster operates, maintains and, if necessary, replaces. The other components are owned by the home owner, who is therefore also responsible for maintenance and possible replacement. For owner-occupied houses, you are the owner of the house yourself. For rented houses, the landlord is the owner of the house.

The image is a schematic representation of the installation in your home. The components in your home may be positioned differently.

Do you have any questions? Check the 'Frequently asked questions' on this website.

Frequently Asked Questions

Malfunction in heat supply

There is a malfunction in the heat supply. This is inconvenient, and you naturally want it resolved as soon as possible.

Who is responsible for the system in my home?

The answer to this question varies depending on the project and is indicated by means of a property boundary. You can look this up by entering the postcode on the homepage. Go to www.vaanster.nl and enter the postcode and house number at the top. You will then be redirected to the webpage corresponding to the entered postcode. There, you will find an image depicting the property boundary of all equipment in the home.

Disturbance in delivery of cold

You suspect a fault in the supply of cold. That is annoying and, of course, you want it resolved as quickly as possible.

Can I adjust my advance payment amount myself?

Yes, you can. In your personal account, you can adjust your advance payment amount under the section "my invoices." However, this adjustment is within a certain range because the advance payment amount must be sufficient to cover the fixed costs.

Click here to go to your personal account and log in to update the details. Click on "create account" if you are visiting the page for the first time.

Malfunction in the hot water supply

It is annoying when hot water does not come out of the tap. It is important to determine:

  • Whether there is reduced hot water or no hot water at all.
  • Whether there is no hot water coming from any faucet (also called tapping point) in the house or whether there is a single faucet from which there is no hot water.