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Frequently Asked Questions

What’s in my home?

Who is responsible for the system in my home?

The answer to this question varies from project to project and is indicated by an ownership boundary. You can look this up by typing in the zip code on the home page.

Which thermostat is in my home?

Vaanster is an energy supplier and therefore the thermostat does not belong to Vaanster. The thermostat belongs to the homeowner. In the case of an owner-occupied home, it is you yourself and if in a rented home it is the landlord. 

Which energy meter is in my home?

The answer to this question depends on the energy meter in your home.

How do I apply for an energy label?

You do not need additional information from Vaanster to apply for an energy label.