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Frequently Asked Questions

I become a customer at Vaanster

What does energy efficient mean for my costs?

You're probably wondering this because you're moving into an energy-efficient home. Often the terms gasless or zero on meter are also mentioned.  These terms sometimes cause confusion about costs. So what does it mean?

How do I become a Vaanster customer?

First of all, congratulations on your new home and welcome to Vaanster!

Vaanster ensures that hot water flows from your tap and that you can heat your home in winter and cool it in summer. Vaanster does not supply cold water and electricity, so for that you will have to look for another supplier. 

What is a supply agreement?

After your registration with Vaanster, you will receive the supply agreement from us by email. It contains all the rights and obligations we have towards each other. You will find information about the supply of heat and cold, the rates and the payments. So we have everything neatly written down what we are going to do for you and what you can expect.

What is a personal page?

On your personal account you can find all the information that is important to you. Here you can find your tariffs, your invoices, and your usage. What's also convenient is that you can arrange everything yourself.

How do I get water and electricity?

Vaanster heats the cold tap water. Basically just as you were used to while using gas. So a supplier for cold water remains necessary. Unfortunately this is sometimes forgotten, so we draw your attention to it. Just like electricity, we can't supply that either. Therefore, for the colt water and electricity, enter into a separate contract with another supplier. 

Can I find somewhere information about the devices in my home?

Yes you can. We have all the information about your home all on the site. If you know the project name, you can enter it at the top right of the site. That will take you to the project page and then if you click on "information for residents" you will find all kinds of information and videos about your home.

What is the best floor finish for underfloor heating?

The effect of underfloor heating and cooling depends heavily on the floor finish used. To make the best use of underfloor heating and cooling, some requirements are set on the floor finish in the home.

When will I receive my first advance invoice?

You will receive your first advance invoice approximately one month after signing up with Vaanster. All Vaanster customers pay an advance invoice monthly, as is usual for purchasing energy. We always invoice one month in advance. Therefore, the first time you receive two invoices, one for the month you moved in and one for the following month. After that, you will only receive one advance bill per month.